Please read through our Support pages as you may well find the answer you are looking for there.

Also, if you have a question relating to a specific trade, then check My Account as you will be able to view the status of trades or amend address details. You will also find the trade reference number here, and it is important that you specify this reference when contacting us in relation to a trade that is under way.


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8.4 out of 10.
See all 1,679 reviews on Trustpilot
Selected reviews
11 Jul
Great Company i have sold my items to …
Great Company i have sold my items to them for over 2 years now and never had a problem 5* Read more
nigel bowkett
9 Jul
Prices and processing
I used Zapper and a similar company to dispose of a large volume of books and CDs. Price offered was variable between the two. My only real complaint about Zapper is the process time - between dropping off at the collection point to receiving a cheque seemed to take weeks. Read more
Charlotte Brett
17 Jun
Overall service was first class
Overall service was first class. From downloading app, receiving postage labels and being kept up to date with progress of transaction. The only fly in the ointment was I had to chase you up for payment. Payment was made in each case but only after a call was made. When that part is smartened up there will be no problems at all. I will not have a problem in recommending you to everyone. Read more