FAQ'S — SELLING LEGO
- I don’t have scales - how do I weigh my LEGO®?
- What if the weight of my LEGO® is not exactly in 0.5kg amounts?
- What if I have more than 10kg of LEGO® to sell?
- What exactly is ‘good’ condition?
- Do you only accept genuine LEGO®?
- Can I include instruction manuals and boxes?
- How do I pack my LEGO®?
- Can I include complete unopened sets?
- Can I sell all genuine LEGO® pieces including mini figures & gear?
- What happens if I include damaged pieces by mistake?
- Can I include books, DVDs, CDs, phones and gadgets with my LEGO® pieces in the same box?
- Is the total value quoted what I will get paid?
- Why would you revise the price you offered me?
- How quickly will I get paid?
If at all possible borrow a friend’s scales to weigh your LEGO®, however a good guide is to fill a standard plastic shopping bag from one of the major Supermarkets. A full plastic bag of LEGO® is roughly 3 Kg in weight.
Please round the weight of your trade to the nearest 0.5 Kg amount.
Fantastic! Please complete one trade for 10 Kg and then start a completely new trade. There is no additional costs doing a second trade and both trades will be associated with your Zapper account.
Good condition LEGO® is not worn, broken or dirty.
Only genuine LEGO® products and pieces are accepted. We will not accept any clone brands (Mega Blocks, Knex etc)
Please only include instruction manuals for the LEGO® products you are selling and only include boxes if the set is complete.
We recommend you pack your LEGO® into a sealable plastic bag or standard plastic shopping bag and tie at the handles.
Yes. Please weigh as part of the trade and the offer price will include the full contents including the box.
Yes, we accept all genuine LEGO® pieces irrespective of category, size or theme.
All the LEGO® we receive is sorted by hand to remove damaged pieces, and other brands such as Megabloks. Once these have been removed your LEGO® trade will be weighed again and if there is a variance we will email you with a revised offer.
Yes. Please round the weight of your LEGO® to the nearest 0.5 Kg amount and place in a bag, then put any other products in your trade along with your bag of LEGO® into the same box.
The answer is yes if the LEGO® is received by Zapper within 28 days of the completion of the trade and the condition of the LEGO® is as you stated when the price was offered. Once we receive your LEGO® trade it will be weighed, sorted for damaged pieces and other brands, and then weighed again. If the weight is the same as the value quoted you will be paid that amount. If there is a variance we will email you with a revised offer.
We don't like doing it but if you have made a genuine mistake and failed to state the weight and/or condition of the LEGO® sent then we have no option but to revise the offer. We will email you with a revised price and the appropriate reason(s). You will have 72 hours to make up your mind. You don't have to accept a revised offer.
Parcels may take between 3-5 working days to reach our warehouse. They may then take a further three working days to be processed. Although most customers will receive their cheques within 14 days, please allow up to 21 days to receive your cheque from the day you dispatch your items to us.
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