I'VE FORGOTTEN MY EMAIL ADDRESS OR PASSWORD, WHAT DO I DO?

Please contact support and we'll help you out. To reset your password, follow this link.

THE STATUS ON MY TRADE SAYS "WAITING" - WHAT DOES THIS MEAN?

This means that your package (s) have not yet been opened and inspected. This status will not change until the package is actually opened, at which point the status will change to RECEIVING. Your items may have been delivered, but the status will not change until they are actually being checked in.

WHAT DOES STATUS "CLOSED" MEAN?

This means that all your items have been safely checked in and your cheque is on the way.

WHAT'S YOUR PHONE NUMBER?

Email us on support@zapper.co.uk and we will call you back if we cannot answer your query swiftly via email.

WHERE CAN I VIEW THE STATUS OF MY ORDER AND ORDER HISTORY?

Log into “My Account” where you will find a list of your current trades, and their status.

WHAT THEY SAY

Great
8.6 out of 10.
See all 1,523 reviews on Trustpilot
Selected reviews
20 Feb
Excellent service.
I was very impressed with the service I received. I was always kept informed of each stage of the process. Read more
Terence
20 Feb
Excellent prices and service
Excellent prices offered for my CD's when having a clearout. Only negative is the time it takes to receive payment. Felt this was a little slow Read more
ANN
20 Feb
Excellent Service
Zapper kept me updated all through the process. I will have no doubts on whether to use them again. I would and have recommended them to anyone. Read more
Carole

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