HOW DO I GET PAID?

Once we have received your box(es) and confirmed receipt of all your Books, CDs, DVDs and/or Games we will despatch your cheque or paypal payment within ten working days. Parcels may take between 3-5 working days to reach our warehouse. They may then take a further three working days to be processed. Although most customers will receive their payment within 14 days, please allow up to 21 days to receive your cheque from the day you despatch your items to us.

I DON'T HAVE A PRINTER, HOW CAN I PRINT OUT SHIPPING LABELS?

Please contact customer support and we will arrange to send you some.

I SENT ALL MY ITEMS IN WEEKS AGO - WHY HAVE I STILL NOT RECEIVED MY CHEQUE?

If you have sent in multiple packages it is possible that we have not received all of them yet. Log in to your account and you can check the status of your trade and whether it has been received.

In the unlikely event of any package going missing, please contact us and we can assist you in tracking your shipment. You can track your shipment yourself using the tracking number on the receipt given to you when you dropped off your parcels at the Collect+ drop-off point. Enter your tracking number here:

https://www.collectplus.co.uk/track

MY CHEQUE HAS NOT ARRIVED, ARE YOU ABLE TO REISSUE IT?

Yes – contact support@zapper.co.uk and we will help with this.

WHEN WILL I RECEIVE MY MONEY?

We will post your cheque within seven days of fully receiving your items. Do consider that with the Collect+ service, your items will typically take 3-5 working days to reach us. Most customers receive their cheques within 14 days of posting us their items.

WHAT THEY SAY

Great
8.4 out of 10.
See all 1,679 reviews on Trustpilot
Selected reviews
11 Jul
Great Company i have sold my items to …
Great Company i have sold my items to them for over 2 years now and never had a problem 5* Read more
nigel bowkett
9 Jul
Prices and processing
I used Zapper and a similar company to dispose of a large volume of books and CDs. Price offered was variable between the two. My only real complaint about Zapper is the process time - between dropping off at the collection point to receiving a cheque seemed to take weeks. Read more
Charlotte Brett
17 Jun
Overall service was first class
Overall service was first class. From downloading app, receiving postage labels and being kept up to date with progress of transaction. The only fly in the ointment was I had to chase you up for payment. Payment was made in each case but only after a call was made. When that part is smartened up there will be no problems at all. I will not have a problem in recommending you to everyone. Read more
Martin

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