HOW DO I GET PAID?

Once we have received your box(es) and confirmed receipt of all your Books, CDs, DVDs and/or Games we will despatch your cheque or paypal payment within ten working days. Parcels may take between 3-5 working days to reach our warehouse. They may then take a further three working days to be processed. Although most customers will receive their payment within 14 days, please allow up to 21 days to receive your cheque from the day you despatch your items to us.

I DON'T HAVE A PRINTER, HOW CAN I PRINT OUT SHIPPING LABELS?

Please contact customer support and we will arrange to send you some.

I SENT ALL MY ITEMS IN WEEKS AGO - WHY HAVE I STILL NOT RECEIVED MY CHEQUE?

If you have sent in multiple packages it is possible that we have not received all of them yet. Log in to your account and you can check the status of your trade and whether it has been received.

In the unlikely event of any package going missing, please contact us and we can assist you in tracking your shipment. You can track your shipment yourself using the tracking number on the receipt given to you when you dropped off your parcels at the Collect+ drop-off point. Enter your tracking number here:

https://www.collectplus.co.uk/track

MY CHEQUE HAS NOT ARRIVED, ARE YOU ABLE TO REISSUE IT?

Yes – contact support@zapper.co.uk and we will help with this.

WHEN WILL I RECEIVE MY MONEY?

We will post your cheque within seven days of fully receiving your items. Do consider that with the Collect+ service, your items will typically take 3-5 working days to reach us. Most customers receive their cheques within 14 days of posting us their items.

WHAT THEY SAY

Great
8.6 out of 10.
See all 1,523 reviews on Trustpilot
Selected reviews
20 Feb
Excellent service.
I was very impressed with the service I received. I was always kept informed of each stage of the process. Read more
Terence
20 Feb
Excellent prices and service
Excellent prices offered for my CD's when having a clearout. Only negative is the time it takes to receive payment. Felt this was a little slow Read more
ANN
20 Feb
Excellent Service
Zapper kept me updated all through the process. I will have no doubts on whether to use them again. I would and have recommended them to anyone. Read more
Carole

EASY WAY TO MAKE CASH

It could hardly be simpler. Find out how to sell your Books, CDs, DVDs and Games.

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