HOW DO I GET PAID?

Once we have received your box(es) and confirmed receipt of all your Books, CDs, DVDs and/or Games we will despatch your cheque or paypal payment within ten working days. Parcels may take between 3-5 working days to reach our warehouse. They may then take a further three working days to be processed. Although most customers will receive their payment within 14 days, please allow up to 21 days to receive your cheque from the day you despatch your items to us.

I DON'T HAVE A PRINTER, HOW CAN I PRINT OUT SHIPPING LABELS?

Please contact customer support and we will arrange to send you some.

I SENT ALL MY ITEMS IN WEEKS AGO - WHY HAVE I STILL NOT RECEIVED MY CHEQUE?

If you have sent in multiple packages it is possible that we have not received all of them yet. Log in to your account and you can check the status of your trade and whether it has been received.

In the unlikely event of any package going missing, please contact us and we can assist you in tracking your shipment. You can track your shipment yourself using the tracking number on the receipt given to you when you dropped off your parcels at the Collect+ drop-off point. Enter your tracking number here:

https://www.collectplus.co.uk/track

MY CHEQUE HAS NOT ARRIVED, ARE YOU ABLE TO REISSUE IT?

Yes – contact support@zapper.co.uk and we will help with this.

WHEN WILL I RECEIVE MY MONEY?

We will post your cheque within seven days of fully receiving your items. Do consider that with the Collect+ service, your items will typically take 3-5 working days to reach us. Most customers receive their cheques within 14 days of posting us their items.

WHAT THEY SAY

Great
8.6 out of 10.
See all 1,431 reviews on Trustpilot
Selected reviews
12 Jan
Easy transaction, good communication.
Very easy transaction, money paid into paypal account no problem. Disappointed that previous titles that had been already traded in couldn't be traded again - i.e. once you've sold something, the same can never be sold again. Read more
fmy1
9 Jan
Easy to use, competitive prices
Used Zapper twice now. Found prices offered generally better than competitor websites. Straightforward instructions, easy to print labels and easy to drop off parcels for collection. Zapper emails updates on parcel progress and payment, and cheques come through pretty quickly (a week or two). Would recommend. Read more
Karen
8 Jan
very good
Very good service , slightly slower than some others but better than Music magpie! Read more
Matthew

EASY WAY TO MAKE CASH

It could hardly be simpler. Find out how to sell your Books, CDs, DVDs and Games.

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