Need a helping hand?
Selling phones & electronics
How do i work out how much my phone or electronic device is worth?
What sort of devices can I sell?
How do I tell the condition of my device?
My iPhone is linked to my iCloud account what should I do?
We cannot accept Apple IOS devices that remain tethered to an iCloud account. Before you send us the device you must unlock the device and remove it from iCloud. See www.apple.com/uk/icloud.
My phone is blocked, will you accept it?
Why are some phones only worth pennies?
Do I need to send the charger or accessories?
What about the SIM card on phones?
What about memory cards?
How do I pack my device?
We will also email you a free postage label once you have completed your online order. If you don't want to wait until the Zapper Sales Pack arrives, you can send your device in any box or jiffy bag (depending on the size) to protect it in transit. Please make sure you package the device carefully to ensure it is not damaged before we received it.
Please post at your nearest post office and obtain a proof of posting receipt. The receipt will include a 13-character reference which can be used to track your parcel on www.royalmail.com.
My device holds my personal data should I be concerned about sending it to Zapper?
You are right to be concerned about the security of your data. Data security is a big problem in today's increasingly electronic world.
If you are worried you should delete all the data. These instructions may help you with any phones http://www.wikihow.com/Delete-Cell-Phone-Memory
For laptops here is a useful resource (http://www.pcadvisor.co.uk/how-to/pc-components/3379258/how-securely-erase-your-hard-drive/ )
However if you don't wish to do this or are not confident about doing so Zapper will guarantee that any and all devices (PDA devices, Smart phones, old laptops, computers and IT equipment) sent to Zapper are securely data-wiped and the data on the device destroyed beyond any chance of recovery.
The only way to permanently destroy data, without physically destroying a computer hard disk, is by overwriting the existing data across the entire drive and resetting the file size to zero.
Zapper's customers benefit from the data erasure solutions provided by http://www.blancco.com/
Blancco supports the widest range of international overwriting standards, including:
- BSI (German overwrite standard by Federal Office for Information Security/ Bundesamt für Sicherheit in der Informationstechnik)
- HMG Infosec Standard No. 5 (lower) [Certified versions: 4.10 HMG, 4.8 HMG and 3.7r1]
- HMG Infosec Standard No. 5 (higher) [Certified versions: 4.10 HMG, 4.8 HMG and 3.7r1]
- US Department of Defense Sanitizing (DOD 5220.22-M, DOD 5220.22-M ECE)
- NIST 800-88/ATA secure erase
- Extended NIST 800-88
- The technology used to ensure complete data eradication of hard drives and smartphones/tablets is of the very highest global standards.
When you send your equipment to Zapper you can be sure that your data will go nowhere and will be comprehensively destroyed.
I've changed my mind. Can I have my device back?
Do you guarantee to pay the price you offer?
Why would you revise the price offered?
What happens if you revise the price?
I don't like the revised price you offered me?
What if my phone is locked to my network?
You don’t need to pay to have your phone unlocked, as most networks will do this for free.
We have included the links below for the different mobile phone operators to request your unlock code, simply click on the link for your chosen network, complete the form and your unlock code should be ready in a few days.
What happens if I accidentally send you my network locked phone?
No problem. If we receive your phone and it’s locked to a network, we will email you and provide the links to unlock your phone. Your phone will be held in quarantine until you get the unlock code from your network provider and send us the details.
If you chose not to unlock your phone we will email you with a revised offer. You are not obliged to accept the revised price. Let us know and we will return the item to you for free .